Dear EXX users：
For the problem of the user inputting the wrong address, the EXX platform will generally not be retrieved due to the long processing time and the large amount of manpower and resources. sorry for any inconvenience this may have caused.
When you are in the process of depositing and did not follow the correct process. If you fill in the wrong address, miss the label (EOS, XLM, XMR), etc., the wrong currency, etc., your deposit will not be available. In order to recover the loss caused by your wrong operating, we need to install or upgrade the system software, export and export the wallet private key and other complex operations to retrieve the user assets. In this process, we also need to spend a lot of manpower, time and cost of control, the whole process takes about a month. To this end, EXX no longer accepts the loss of assets caused by the wrong currency.
In order to provide you with a better trading experience, we remind you to check your account and the address of the corresponding currency before you deposit the currency. If you have any questions, please consult the online customer service in time to avoid unnecessary losses.
EXX continues to improve its service with a better user experience. Thank you for your support and trust.